
Yes you do. Well; technically, your funds are just being held as a deposit for the pending purchase. But we do require that you pre-fund your ORDR account prior to being allowed to request bids. This simply entails a bank-to-bank transfer of funds, so that we can ensure sellers that they'll be paid immediately after final reconciliation of a delivery.
Learn more about our payment partners & security
Every transfer on ORDR is powered by Dwolla and Plaid — the same payment and banking infrastructure trusted by thousands of fintechs.
Dwolla operates the ACH rails that move funds between your bank and your ORDR account. Transfers run on the regulated U.S. ACH network with bank-grade encryption in transit and at rest, and Dwolla is a registered money transmitter audited against SOC 2 controls.
Plaid handles the bank link. You enter your credentials directly with Plaid — ORDR never sees, stores, or transmits your bank username or password. Plaid returns a tokenized reference we use to initiate transfers.
Pre-funded balances sit in an FDIC-insured custodial account at Dwolla's partner bank, segregated from ORDR's operating funds. They are only released to the seller after you confirm delivery and reconciliation completes.
We store your business profile, order history, and a Plaid account token — not your raw bank credentials or full account numbers. All sensitive identifiers are encrypted at rest using AES-256.
Disputed ACH transfers follow standard NACHA rules. Because funds are held until you confirm delivery, the most common dispute scenarios are resolved inside ORDR before money ever moves to the seller.
We've heard them all. Tap any objection to see our honest take.
Great — keep it. ORDR doesn't replace your distributor; it puts them in competition for your business alongside others. If they're truly giving you the best price, they'll keep winning bids. If they're not, you'll finally know what you've been leaving on the table.
Fair instinct. But early adopters lock in the best seller relationships and the lowest pricing while the market is still finding its footing. Waiting means paying the "I waited" premium for the next several years.
Most buyers are placing their first bid within 10 minutes of signing up. The app does the heavy lifting — you request, sellers bid, you pick. It actually gives you back time you currently spend calling around for quotes.
"Well enough" usually means "I don't know what I'm overpaying." ORDR runs alongside whatever you do today — no rip-and-replace. Use it for one load a month and compare. The numbers will speak.
Totally get it. The only change here is where the price comes from: instead of one quote from one rep, you get multiple competitive bids in one place. Everything downstream — delivery, billing, reconciliation — stays familiar.
If you can order takeout on your phone, you can run ORDR. The interface is built for dispatchers and owner-operators, not engineers. And our team will walk you through your first few orders personally.
That "free stuff" is built into your fuel price — you're paying for it on every gallon. Most buyers find the savings from competitive bidding dwarf the value of hats, tickets, and steak dinners within the first quarter.