Last updated: June 17, 2026
These Terms of Service ("Terms") apply to your access to and use of our website, mobile applications and other online products and services (collectively, the "ORDR Services" or "Services") provided by PM-ORDR, Inc. ("ORDR", "we" or "us"). PLEASE READ THESE TERMS CAREFULLY, INCLUDING THE MANDATORY ARBITRATION PROVISIONS IN SECTION 18, WHICH REQUIRES THAT DISPUTES BE RESOLVED BY FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS, NOT A CLASS-WIDE OR CONSOLIDATED BASIS. IF YOU DO NOT WISH TO BE SUBJECT TO ARBITRATION, YOU MAY OPT OUT OF THE ARBITRATION PROVISION BY FOLLOWING THE INSTRUCTIONS PROVIDED IN SECTION 18.
YOU ACKNOWLEDGE AND AGREE THAT THERE ARE RISKS ASSOCIATED WITH USING AN INTERNET-BASED MARKETPLACE AND INTERACTING WITH OTHER USERS IN PERSON AS OUTLINED IN SECTION 15.
BY ACCESSING OR USING OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS IN THEIR ENTIRETY, DO NOT USE OUR SERVICES.
We may supply different or additional terms (including, but not limited to, the terms of social media services and third-party payment processors) with some of our Services, and those different or additional terms become part of your agreement with us if you use those Services. If there is a conflict between these Terms and the additional terms, the additional terms will control for that conflict.
We may make changes to these Terms from time to time. If we make changes, we will provide you with notice of such changes, such as by sending an email, providing a notice through our Services, or updating the date at the top of these Terms. Unless we say otherwise in our notice, the amended Terms will be effective immediately, and your continued use of our Services after we provide such notice will confirm your acceptance of the changes. If you do not agree to the amended Terms, you must stop using our Services.
From time to time ORDR introduces new features that may only be available to certain users. Provisions of these Terms of Service relating to new features may not apply to all users.
If you have any questions about these Terms or our Services, please contact us at support@ordr.exchange.
For information about how we collect, use, share, and otherwise process information about you, please see our Privacy Policy.
You must be at least 21 years of age to use our Services.
If you are registering to use the ORDR Services on behalf of a legal entity, you represent and warrant that: (a) such legal entity is duly organized and validly existing under the applicable laws of the jurisdiction of its organization, and (b) you are authorized by such legal entity to act on its behalf.
If you use our Services on behalf of another person or entity: (a) all references to "you" throughout these Terms will include that person or entity, (b) you represent that you are authorized to accept these Terms on that person's or entity's behalf, and (c) in the event you or the person or entity violates these Terms, the person or entity agrees to be responsible to us.
Additionally, to use the Services, you must not: (a) have previously been suspended or removed from using the ORDR Services and (b) be violating any other agreement to which you are a party by agreeing to these Terms.
You may need to register for an ORDR account with ORDR to access some or all of our Services. If you register for any account in connection with the Services, you must provide accurate account information and promptly update this information if it changes. You also must maintain the security and confidentiality of your login credentials, and promptly notify us if you discover or suspect that someone has accessed your account without your permission. Additionally, you may only register for an ORDR account if you are legally permitted to, and do, live in the United States or one of its territories. We reserve the right to reclaim ORDR account usernames, including on behalf of businesses or individuals that hold legal claims, including trademark rights, to those usernames.
The ORDR Services allow you to post commodities for sale by providing details regarding the type and location of such commodities and inviting bid requests from potential buyers. ORDR charges a Seller a Bid Credit Pack for the ability to submit bids through the ORDR Services and charges a transaction fee to the Buyer and Seller for commodity sales completed through the ORDER Services. Pricing details are provided through the ORDR Services.
When a Seller receives a bid request from a Buyer, the Seller may then decide whether to submit prices to the Buyer via auto pricing or override auto pricing and manually adjust up or down your auto pricing to submit your updated bid. Then Ordr platform will match up a Seller with the lowest total delivered commodity price to the Buyer. The Services will notify the Seller that their bid has been awarded, the Buyer's funds required to pay for the delivered commodity as outlined in the bid, create the order, and begin the process of scheduling delivery of the product to the Buyer as described below in the subsection titled delivery. To complete the transaction, the ORDR Services require the buyer to pay for the purchased product commodities with electronic payment from the buyer's bank account through the Services ("ORDR Payment Solution"). All purchases made using the ORDR Payment Solution are made directly between you and the other party according to these Terms. ORDR is not a party to such transactions other than as expressly provided in these Terms.
By buying or selling commodities through ORDR, you agree to use the ORDR Payment Solution and pay the relevant service fees including cancellation fees and no-fit fees. ORDR reserves the right to change the service fees from time to time. Making or accepting payment using the ORDR Payment Solution requires you to maintain an account with ORDR's then-current payment processor for the ORDR Payment Solution ("Payment Provider"). ORDR currently uses Dwolla Inc. ("Dwolla") as its Payment Provider. To participate in transactions through the ORDR Services, you must enroll for the service through Dwolla. By enrolling, you enter into an agreement with Dwolla subject to the terms of the Dwolla Payment Services Agreement (the "Dwolla Services Agreement"). ORDR is not a party to the Dwolla Services Agreement and is not responsible for the payment services provided by Dwolla. If Dwolla discontinues providing services in connection with the ORDR Payment Solution, you authorize Dwolla to share your payment method information with an alternative Payment Provider. ORDR, in its sole discretion, may from time to time impose limits on your ability to make and/or receive payments through the ORDR Payment Solution. Additionally, the Payment Provider may impose its limits on your use of the ORDR Payment Solution. THE PAYMENT PROVIDER MUST ACCEPT YOUR APPLICATION TO USE THE ORDR PAYMENT SOLUTION BEFORE YOU CAN RECEIVE SALES PROCEEDS VIA THE ORDR PAYMENT SOLUTION. IF THE PAYMENT PROVIDER REJECTS YOUR APPLICATION OR YOU FAIL TO SET UP A PAYMENT PROVIDER ACCOUNT, THEN THE PAYMENT PROVIDER MAY DISABLE OR LIMIT YOUR ABILITY TO RECEIVE SALES PROCEEDS VIA THE ORDR PAYMENT SOLUTION. YOUR RIGHT AND/OR ABILITY TO RECEIVE SALES PROCEEDS VIA THE ORDR PAYMENT SOLUTION MAY BE REVOKED, DISABLED, OR LIMITED IF THE PURCHASE OR SALE VIOLATES ANY OF THESE TERMS, INCLUDING THE PROHIBITED ITEMS GUIDELINES REFERENCED IN SECTION 6. The buyer's payment, minus any applicable transaction fees, will be released to the seller immediately after delivery of the purchased commodities as described below in the subsection titled Delivery upon confirmation of the delivery by the seller and acknowledgment of the delivery by the buyer. Sellers authorize the Payment Provider to pay ORDR from Seller's account any fees incurred by the Seller from using the Services.
You are responsible for any sales, use, duty, or other governmental taxes or fees due concerning your purchase or sale through the Services. ORDR will collect applicable taxes if we determine that we have to collect tax in a given state. ORDR maintains a list of the states where it collects sales tax. If you are in a state where ORDR does not collect sales tax on your behalf, you are required to collect all applicable sales taxes for sales made through the ORDR Services. ORDR may need to report your earnings from ORDR transactions to tax authorities if you hit certain thresholds of activity on our platform. If ORDR determines that it is necessary to report your earnings, we will ask you for personal information, such as your social security number, in order to complete tax form 1099-K. If you do not provide this information when requested, we will instruct our Payment Provider to block payments to your bank account until we receive the necessary information.
Upon a seller's awarded bid and the locking of the buyer's funds per the bid, the seller assigns a driver to deliver the commodities and schedules the delivery. The drivers are hired by the seller, who assumes full responsibility for any losses, damages, or delays related to shipping. In other instances, such drivers are independent contractors who assume full responsibility for any losses, damages, or delays related to shipping. The Services notify the buyer when the driver arrives at the pickup location for the ordered commodities and provides the buyer with a copy of the bill of lading ("BOL") after the driver picks up the commodities and is ready to depart to complete the delivery. The Services provide the buyer with an ETA for the delivery and allow the buyer to track the driver's progress along its delivery route in real-time. The Services notify the buyer when the delivery is made, reconcile the quantity of commodities ordered with that actually delivered, and adjust the charges accordingly. The Services then notify the buyer of the adjusted charge, allow the buyer to rate and review the delivery, and transfer the adjusted funds to the seller, and a transaction fee with be charged to both the buyer and seller. ORDR is not a party to transactions conducted between buyers and sellers, or to the shipping of items from sellers to buyers, and ORDR is not liable for any losses, damages, or delays related to shipping.
Our Services allow you and other users to create, post, store, and share content, including but not limited to messages, text, photos, graphics, videos, software, code, and other materials (collectively, "User Content"). Except for the license you grant below, you retain all rights in and to your User Content, as between you and ORDR.
You grant ORDR a perpetual, irrevocable, nonexclusive, royalty-free, worldwide, fully paid, and sub-licensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly perform, and display your User Content and any name, username or likeness provided in connection with your User Content in all media formats and channels now known or later developed without compensation to you. The use of your or any other user's name, likeness, or identity in connection with the ORDR Services does not imply any endorsement thereof unless explicitly stated otherwise. When you post or otherwise share User Content on or through our Services, you understand that your User Content and any associated information (such as your username or profile photo) may be visible to others. ORDR uses third parties to provide services such as user verification and the ORDR Payment Solution. When You provide User Content in connection with these third-party tools, You may be sharing User Content with these third parties.
You may not create, post, store, or share any User Content that violates these Terms or for which you do not have all the rights necessary to grant us the license described above. You represent and warrant that your User Content, and our use of such content as permitted by these Terms, will not violate any rights of or cause injury to any person or entity.
You will not violate any applicable law, contract, intellectual property right, or other third-party right or commit a tort while using our Services, and you are solely responsible for your conduct while using our Services. If you engage in prohibited conduct ORDR may suspend or terminate your right to access the Services. Enforcement of this Section 6 is solely at ORDR's discretion.
The Services, including the text, graphics, images, photographs, videos, illustrations and other content contained therein, are owned by ORDR or our licensors and are protected under both United States and foreign laws. Except as explicitly stated in these Terms, all rights in and to the Services are reserved by us or our licensors. Subject to your compliance with these Terms, you are hereby granted a limited, nonexclusive, nontransferable, non-sublicensable, revocable license ("License") to access and use our Services.
ORDR may revoke or terminate your License to access or use the ORDR Services for any reason without notice at ORDR's sole discretion. Without limiting the generality of the foregoing, we may revoke or terminate the License if you: (i) breach any obligation in these Terms or any other agreement between you and us, (ii) violate any policy or guideline applicable to the ORDR Services, or any other ORDR product or service, or (iii) use the ORDR Services other than as specifically authorized in these Terms, without our prior written permission. You will stop accessing or using the ORDR Services immediately if ORDR suspends or terminates your License. ORDR reserves the right to take appropriate legal action against you for continuing to use the ORDR Services during suspension or after termination. ORDR may recover its reasonable attorneys' fees and court costs from you for such action.
ORDR, Ordr.exchange, and our logos, our product or service names, our slogans, and the look and feel of the Services are trademarks of ORDR and may not be copied, imitated, or used, in whole or in part, without our prior written permission. All other trademarks, registered trademarks, product names, and company names or logos mentioned on the ORDR Services are the property of their respective owners.
You may voluntarily submit or otherwise communicate to us any questions, comments, suggestions, ideas, original or creative materials, or other information about ORDR or our Services (collectively, "Feedback"). You understand that we may use such Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You understand that ORDR may treat Feedback as nonconfidential.
We may provide information about third-party products, services, activities, or events, or we may allow third parties to make their content and information available on or through the Services (collectively, "Third-Party Content"). Your dealings or correspondence with third parties and your use of or interaction with any Third-Party Content are solely between you and the third party. ORDR does not control or endorse and makes no representations or warranties regarding any Third-Party Content, and your access to and use of such Third-Party Content is at your own risk.
To the fullest extent permitted by applicable law, you will indemnify, defend and hold harmless ORDR and our subsidiaries and affiliates and our officers, directors, agents, partners and employees (individually and collectively, the "ORDR Parties") from and against any losses, liabilities, claims, demands, damages, expenses or costs ("Claims") arising out of or related to (a) your access to or use of the Services; (b) your User Content or Feedback; (c) your violation of these Terms; (d) your violation, misappropriation or infringement of any rights of another (including intellectual property rights or privacy rights); or (e) your conduct in connection with the Services.
Your use of our Services is at your sole risk. Except as otherwise provided in writing by us, our Services and any content therein are provided "as is" and "as available" without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. In addition, ORDR does not represent or warrant that our Services are accurate, complete, reliable, current, or error-free or that our Services are free of viruses or other harmful components.
To the fullest extent permitted by applicable law, ORDR and the other ORDR Parties will not be liable to you under any theory of liability—whether based on contract, tort, negligence, warranty, or otherwise—for any indirect, consequential, incidental, or special damages or lost profits, even if ORDR or the other ORDR Parties have been advised of the possibility of such damages. The total liability of ORDR and the other ORDR Parties for any claim arising out of or relating to these Terms or our Services, regardless of the form of the action, is limited to the greater of $100 or the amount paid by you to ORDR in the 12 months preceding the event that gave rise to the claim.
YOU ACKNOWLEDGE AND AGREE THAT THERE ARE RISKS ASSOCIATED WITH UTILIZING AN INTERNET-BASED MARKETPLACE AND INTERACTING WITH OTHER USERS. WE DO NOT INVESTIGATE OR VERIFY ANY USER'S REPUTATION, CONDUCT, MORALITY, CRIMINAL BACKGROUND, OR ANY INFORMATION USERS MAY SUBMIT TO THE SERVICES. YOU ARE SOLELY RESPONSIBLE FOR TAKING ALL NECESSARY PRECAUTIONS WHEN INTERACTING WITH OTHER USERS, PARTICULARLY WHEN MEETING A STRANGER IN PERSON FOR THE FIRST TIME.
To the fullest extent permitted by applicable law, you release ORDR and the other ORDR Parties from responsibility, liability, claims, demands, and/or damages (actual and consequential) of every kind and nature, known and unknown (including, but not limited to, claims of negligence), arising out of or related to disputes between users and the acts or omissions of third parties. If you are a consumer who resides in California, you hereby waive your rights under California Civil Code § 1542.
In order for us to provide our Services, you agree that we may process, transfer and store information about you in the United States and other countries, where you may not have the same rights and protections as you do under local law.
Please read the following section carefully because it requires you to arbitrate certain disputes and claims with ORDR and limits the manner in which you can seek relief from us unless you opt out of arbitration. No class or representative actions or arbitrations are allowed under this arbitration agreement.
Arbitration of Disputes: For any dispute or claim that you have against ORDR or relating in any way to the Services, you agree to first contact ORDR and attempt to resolve the claim informally by sending a written notice of your claim to ORDR by email at support@ordr.exchange or by mail to: PM-ORDR, Inc, 4730 University Way NE Ste.104-418, Seattle WA 98105, Attn: ORDR Designated Agent.
If you and ORDR cannot reach an agreement to resolve the claim within thirty (30) days after such Notice is received, then either party may submit the dispute to binding arbitration administered by JAMS. All disputes submitted to JAMS will be resolved through confidential, binding arbitration before one arbitrator. You have the right to opt out of binding arbitration within 30 days of the date you first accepted the terms of this Section 18 by emailing ORDR at support@ordr.exchange.
Any dispute arising from these Terms and your use of the Services will be governed by and construed and enforced in accordance with the laws of Washington, except to the extent preempted by U.S. federal law. Any dispute between the parties that is not subject to arbitration or cannot be heard in small claims court will be resolved in the state or federal courts of Washington and the United States, respectively, sitting in Pierce County, Washington.
We reserve the right to modify our Services or to suspend or stop providing all or portions of our Services at any time. You also have the right to stop using our Services at any time. We are not responsible for any loss or harm related to your inability to access or use our Services.
If any provision or part of a provision of these Terms is unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions.
In order to use the payment functionality of our application, you must open a "Dwolla Account" provided by Dwolla, Inc. and you must accept the Dwolla Terms of Service and Privacy Policy. Any funds held in or transferred through your Dwolla Account are held or transferred by Dwolla's financial institution partners. You must be at least 18 years old to create a Dwolla Account. You authorize us to collect and share with Dwolla your personal information including full name, date of birth, social security number, physical address, email address, and financial information, and you are responsible for the accuracy and completeness of that data.
In all cases 10% to Ordr and 90% to seller. When a buyer creates an order and the delivery slot is within 12 hours, a prompt should inform the buyer that cancellation charges will apply.