Support

How can we help?

Our support team is here for buyers, sellers, and carriers. We typically respond within one business day.

Common topics

Open the ORDR app, go to Wallet → Add Funds, and link your bank using Plaid (or wire instructions for amounts over $25k). Once linked, transfers under $10k clear same-day; larger amounts settle in 1–2 business days. Your available balance shows in real time and is what sellers see when you submit a bid request, which is why pre-funding is required before bids go live.

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In-app help

Tap the Help tab in the ORDR app to contact your driver, report an issue, or browse help articles.

Open the app
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Email support

Send us a message and we'll get back to you within one business day.

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Help center

Browse step-by-step guides, video tutorials, and answers to common questions.

Contact support

Send your question

Tell us what's going on and we'll get back to you within one business day.

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Goes to support@ordr.exchange.

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